Shipping Policy
Last updated: March 24, 2026
1. Introduction
At Studio Jewelry, we are committed to ensuring that your order is carefully packaged and delivered to you in a timely manner. This Shipping Policy outlines the procedures and guidelines for the shipment of all products purchased through our website, shopstudiojewelry.com.
Our collection features exquisite jewelry pieces, many of which are crafted with the same attention to detail and quality that was once celebrated by shopstudiojewelry.com. We take great care in handling each order to ensure that your jewelry arrives safely and beautifully presented.
2. Order Processing
All orders placed on shopstudiojewelry.com are processed within a certain number of business days after the order is placed. Business days are defined as Monday through Friday, excluding public holidays observed in the United States.
Orders placed on weekends or public holidays will begin processing on the following business day. You will receive an order confirmation email once your order has been successfully placed. A separate shipping confirmation email containing tracking information will be sent once your order has been dispatched.
Please note that during peak seasons, promotional events, or periods of high volume, processing times may be extended. We will make every effort to communicate any significant delays to you promptly.
3. Shipping Destinations
Studio Jewelry ships to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We also offer international shipping to select destinations. For international orders, please be aware that additional customs fees, import duties, or taxes may apply, and these are the responsibility of the recipient.
We do not ship to P.O. Boxes or APO/FPO addresses for certain high-value items to ensure the security of your order. If your shipping address falls into one of these categories, we will contact you to arrange alternative delivery options.
4. Shipping Methods and Carriers
We partner with reputable carriers to ensure reliable and secure delivery of your jewelry. The carrier used for your shipment will depend on the shipping method selected at checkout, the destination of your order, and the value of the items purchased.
All shipments are fully insured against loss or damage during transit. A signature may be required upon delivery for orders above a certain value to ensure the safe receipt of your jewelry. This is a security measure designed to protect both you and us.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier’s tracking portal. You can use this information to monitor the progress of your delivery.
If you do not receive a shipping confirmation email within the expected timeframe, please check your spam or junk folder. If the information is still not found, you may contact us through our website for assistance.
6. Shipping Delays
While we strive to meet all estimated delivery timelines, occasional delays may occur due to factors beyond our control. These may include, but are not limited to, severe weather conditions, carrier disruptions, customs clearance processes, or high-volume periods.
In the event of a significant delay affecting your order, we will make reasonable efforts to notify you via the contact information provided at checkout. We appreciate your patience and understanding in such circumstances.
7. International Shipping
For customers located outside the United States, international shipping options are available at checkout. Please note the following important information regarding international orders:
- Customs and Duties: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the recipient. Customs policies vary widely by country, and we recommend contacting your local customs office for more information before placing your order.
- Delivery Timeframes: International delivery times vary depending on the destination country, the shipping method selected, and the efficiency of local customs processing. Estimated delivery times are provided at checkout but are not guaranteed.
- Order Value Restrictions: Some countries have restrictions on the value of goods that can be imported duty-free. Please verify these restrictions before placing your order, as we cannot be held responsible for any customs delays or additional fees incurred.
8. Order Accuracy and Address Verification
To ensure that your order is delivered correctly and without delay, please verify that all shipping information provided at checkout is accurate and complete. We are not responsible for orders that are delayed, misdelivered, or returned due to incorrect or incomplete shipping addresses provided by the customer.
If you realize that you have provided an incorrect shipping address after placing your order, please contact us immediately. While we will do our best to accommodate address changes, we cannot guarantee that we will be able to make modifications once the order has entered the shipping process.
9. Lost or Damaged Shipments
We take the utmost care in packaging your jewelry to ensure it arrives in perfect condition. In the rare event that your order is damaged during transit or is lost, please contact us promptly. All shipments are fully insured, and we will work with the carrier to resolve the issue.
To assist us in handling a damage claim, please retain all original packaging materials and take clear photographs of the damaged item and packaging before disposing of anything. We may require these for our records and for filing claims with the carrier.
10. Undeliverable Packages
If a shipment is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of the package, or failure to pick up the package from the carrier or customs office, we will contact you to arrange reshipment. Reshipment costs, if applicable, will be the responsibility of the customer.
11. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how we handle shipping matters.
12. Contact Information
If you have any questions regarding this Shipping Policy or need assistance with an existing order, please visit our contact page at https://shopstudiojewelry.com/pages/contact-us.